Shipping policy

Last updated: 17 October 2026

This policy covers orders delivered to UK addresses. Britannic Trade uses two fulfilment routes, and the applicable route is shown on each product page.

Delivery times

Products held in UK stock

When a product page says “In UK stock — ships in 1–2 business days”, the item is physically held by Britannic Trade in the UK. We dispatch it within 1–2 business days. Orders are not dispatched on weekends or UK public holidays.

Products sourced to order from Japan

Unless a product page carries the UK-stock message above, the item is sourced to order from Japan. The estimated total delivery time to a UK address is 7–14 business days from the date of order. This estimate covers sourcing from Japan and final delivery to you.

Britannic Trade handles the international sourcing. UK customers will not be asked to pay customs, import or courier fees on delivery.

Delivery dates are estimates rather than guarantees. If a material delay affects your order, we will contact you.

UK delivery charges

UK delivery is free on orders over £50. For orders under £50, delivery costs £4.99. The applicable charge is shown in your cart and at checkout.

Tracking

We email you a tracking number and link once your order has been dispatched. Please allow 24–48 hours for tracking information to become active.

Delivery addresses

We currently deliver to UK addresses, excluding P.O. boxes and BFPO addresses. Please check that your delivery address is complete and accurate before placing your order. If you notice an error, contact us as soon as possible at info@britannictrade.co.uk.

Damaged or missing deliveries

If your order arrives damaged or does not arrive, contact us at info@britannictrade.co.uk with your order number. Please keep any packaging and photographs that may help us investigate with the carrier.

Returns

You can cancel your order at any time from when you place it until 14 days after the day it is delivered. Our Refund policy explains how, and the one exception (opened bait).

Contact us

Questions about delivery? Email info@britannictrade.co.uk or see our Contact information.