Refund policy

Last updated: 17 October 2026

14 days to change your mind

You can change your mind about an item for any reason. You have until 14 days after the day it is delivered to tell us. This covers everything we sell, including items we order from Japan for you. The one exception is listed under "Items that cannot be returned".

You can also cancel before your order arrives. Tell us by email (the easiest way) or by letter. If we have not sent your order to you yet, we refund you within 14 days of hearing from you. If it has already been sent to you, we tell you where to send it, and you post it back as explained under "How to return an item". We then refund you as described under "Refunds".

How to return an item

Tell us within 14 days of delivery that you want to return an item. The easiest way is to email info@britannictrade.co.uk with your order number and the item you want to return.
We reply with the UK return address and the next steps. Please wait for our reply before you send anything back.
Post the item within 14 days of our reply. If the item reaches you after our reply, you have 14 days from the day it arrives. Use a tracked service and keep your proof of postage.

If you are returning an item because you changed your mind, you pay the return postage.

Condition of returned items

Please return the item unused, in the condition you received it and in its original packaging. You may open the packaging to look at the item, as you would in a shop. If you return an item because you changed your mind and it comes back used, or damaged while it was with you, we may refund less, to cover the value it has lost. This never applies to items that arrived damaged, faulty or wrong.

Refunds

We refund the price you paid for the item. If you cancel or return your whole order, we also refund the standard delivery charge you paid. We send the refund to your original payment method within 14 days of getting the item back, or of getting your proof of postage if that comes first. Your bank or card company may need a few more days to show it.

Damaged, faulty or wrong items

If your item arrives damaged or faulty, or it is not what you ordered, email info@britannictrade.co.uk with your order number and a photo. Tell us if you want a replacement or a full refund. In the first 30 days after delivery the choice is yours. We pay the return postage with a prepaid label.

If a fault shows up later, email us too. We will repair or replace the item, or refund you if we cannot.

Items that cannot be returned

If you change your mind, bait cannot be returned once its sealed pack has been opened, for hygiene reasons. This does not affect your rights if bait arrives damaged, faulty or not what you ordered.

Exchanges

If you changed your mind, we do not swap items directly. Return the item for a refund and place a new order for the item you want.

Cancellation form

You do not have to use this form. An email that says you want to cancel is enough. If you prefer, copy the form below into an email or a letter.

To Britannic Trade Ltd, 31a Long Acre, London WC2E 9LA, United Kingdom, info@britannictrade.co.uk:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date

[*] Delete as appropriate.

Your legal rights

Nothing in this policy affects your legal rights. In the UK these include the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Contact

Britannic Trade Ltd, info@britannictrade.co.uk. Our company details are in our Contact information.